Privacy policy

Privacy Policy

Last updated: May 2026

RETURNMASTER LIMITED ("Benio", "we", "us", or "our") operates the website benio.com.hk. This policy explains how we collect, use, and protect your personal information.

Information we collect

When you place an order or create an account, we may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences
  • Device and usage data when you visit our website (via cookies)

How we use your information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your enquiries and provide customer support
  • Send marketing emails (only with your consent — you can unsubscribe at any time)
  • Improve our website and products
  • Comply with legal obligations

Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

  • Payment processors (Shopify Payments)
  • Shipping carriers (SF Express and others)
  • Email marketing platforms

All third parties are required to keep your information confidential and use it only for the services they provide to us.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@return-master.com.

Security

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

RETURNMASTER LIMITED
Room 907A, 100 Granville Rd, Tsim Sha Tsui East, Hong Kong
Email: info@return-master.com